About Us
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Who we are
We deliver dependable rides with unmatched service.
With over 20 years of experience, Russell Reliable Rides is proud to be a trusted name in transportation. From the moment you book with us to the second you reach your destination, our focus is on safety, comfort, and reliability.
Join the 14K+ happy customers who have chosen us for their journeys. With a growing community of 12K+ active members and a 4.7-star average rating, we’re more than a ride — we’re a promise you can count on.
Our value
We provide quality through exceptional service.
At Russell Reliable Rides, our foundation is built on integrity, consistency, and customer care. We’re not just about getting you from point A to point B — we’re about delivering peace of mind every mile of the way.
Our values shape everything we do, from how we treat our customers to the way we maintain our vehicles and train our drivers.
Our Vision
Our Vision
Our Mission
Our Mission
Meet our team
Behind every ride is a team you can trust.
At Russell Reliable Rides, our strength lies in our people. Behind every smooth ride and satisfied customer is a dedicated team of professionals who are passionate about delivering exceptional service every day.
From operations to customer care, our team works together with a shared vision: to keep you moving safely, comfortably, and reliably.
Sawyer Carlson
Founder
Jackson Bennett
Co-Founder
Eva Harris
Marketing
Samuel Marshall
Store Manager
FAQ
Frequently Ask Questions.
Ready for the Most Reliable Ride in Bartlett?
Call (978) 223-3731 to make a booking. Experience the difference a truly reliable, affordable ride service makes, whether it’s an airport dash, a night out, or a life-saving hospital appointment.
Simply call (978) 223-3731 and tell us your pickup, destination, and preferred time. Our dispatch team will confirm the fare on the spot and assign your driver.
Bartlett is home base, yet we cover the entire northwest Chicago metro and beyond. Popular routes include O’Hare, Midway, Chicago Executive, and long-distance trips anywhere in Illinois.
The price quoted on your confirmation call is all-inclusive without any surge pricing, pickup fees, or surprises. Any tolls are disclosed up front.
You may reserve up to 30 days ahead. Early booking is recommended for dawn departures and holiday travel to guarantee availability.
Absolutely. We supply sedans, SUVs, and passenger vans for event transportation across Illinois. Call our events desk for multi-vehicle packages and itineraries.
Every driver passes a multi-state background screen, DMV record review, and in-person hospitality training. Vehicles are commercially insured and inspected daily.
